The latest instalment of Erik’s RPA Masterclass Interviews sees Erik speak with Nick Burgess on aligning people, technology and operations to create lasting RPA programs.
Here Nick shares his experience creating RPA Centres of Excellence, how to future-proof RPA programs and integrate them into the wider operations of the business in a sustainable manner, and is essential reading for those leading RPA initiatives.
With the proliferation of vendors and high customer demand, RPA has been touted as a game-changing technology in Financial Services and further afield. Speaking to those who have implemented RPA programs, designed best-practice models and delivered tangible results to their businesses, Erik and his guests will be exploring themes including the application of RPA in Customer-facing environments, how Automation and other developments will change the look of the workplace by 2030, and deploying scalable, intuitive solutions across multiple business functions.
About Nick Burgess
About Erik Gillet
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