Erik Gillet presents his new article exploring the concept of Structured Flexibility, a framework for translating Lean principles from manufacturing to the services sector.
Using his extensive background working in Financial Services worldwide, including UBS and Credit Suisse, Erik lays out the means by which practitioners can successfully create a Leaner, more efficient operations while maintaining a customer-centric, diversified offering.
Demonstrating how to balance the customization demanded by services with the need for well-managed processes, Erik’s article is a must-read for anyone looking to embark on a Lean project in the services sector.
About Erik Gillet
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